Help when you need it, with the context to solve it.
Start with the documentation and troubleshooting guide. Signed-in users can open a ticket from the app — it attaches job ID, configuration ID, output type, browser and error message automatically.
Getting started
Quick start for administrators and first users.
Component setup
STEP uploads, connectors, revisions.
Configurator setup
Families, slots, parameters, outputs.
Jobs & drawings
Outputs, templates, retries.
Integrations
NetSuite, webhooks and API.
Troubleshooting
Failed jobs, validation errors, sync failures.
Contact support
Signed-in users: use Support in the app sidebar so diagnostics are attached.
Everyone else: support@cadxor.com. Include your organisation, the job or configuration number, the output type and the exact error message.
Feature requests & bug reports
Both go through the same in-app form (category Feature request or Bug). Every request is read; we reply when it is planned or if we need detail.
Security issues: security@cadxor.com — please do not file them as public bugs.